Complaint: My experience with Ace Rent a Car was terrible. I reserved through Travelocity. First, I showed the clerk my full car insurance policy and she still added comprehensive when I was not looking. I did not sign for it but they refuse to refund. Beware of this procedure! I also agreed to let them fill up when I returned to make it easier but instead I filled the tank completely and returned the car. They charged me for a complete tank of gas! Very sneaky. Complete misrepresentation. Also, my agreement through Travelocity said I got unlimited mileage and the clerk tried to also charge me for that. I called Ace Rent a Car and they refuse to try to make the circumstance right. I called Travelocity and they said they could not do anything. I have called for the manager of Ace and they will not call me back. I did notice that the individual next to me did not have to provide all the extra insurance information. Very curious practice? I was ripped off for additional funds of over $70. They did not provide me a list of charges when they gave me the car. I was told some would be refunded at return and guess what? They kept the tank of gas charge and the comprehensive charge on my bill when they were not supposed to be there. Additionally, the clerk was rude and surfing on her phone while I was trying to check out. My advice is to stay away. They definitely took funds from me that I have no recourse to recover. Unethical behavior.
Tags: Local Transportation
Address: 5757 S. Semoran Blvd Orlando, Florida USA
Phone: 877- 822-3872