I placed an order for an Indiana Jones style fedora hat back in May of 2008 with Adventurebilt Hat Company when it was stated on their website that,, since it was a custom order, there would be a six month lead time for the hat to be made. I felt pretty secure in the fact that this is the company that created the hat worn by Harrison Ford in the latest Indiana Jones feature film. The full payment was deducted from my account the same day that I had placed the order on the internet. After waiting seven months, I emailed an inquiry to when the hat would be done. At that time I was emailed by Mr. Steve Delk that he was a little behind because these were all custom made by he alone and and not to worry, I should get my hat soon. nAfter a year, I requested a refund of my money and was told by Steve Delk that he no longer gives refunds and that he should get to my hat soon. After a year and six months I inquired again and Mr. Delk’s reply was that he was still trying to catch up and I would have the hat that year. After two years, I emailed Mr. Delk again and was told that he was working on the orders for 2008 and that I would get my hat in the next couple of months. It didn’t happen. nAfter three years I sent another inquiry which Mr. Delk replied again that I would receive the hat soon. A few months ago I wrote again inquiring on the status only to receive no answer at all this time. nI feel now that after four years waiting that I have given this man every chance to make good. He stated that he has sold thousands of these hats so he has made quite a bit of money. nI feel that I should warn others before they let go of their hard earned cash for something that obviously they will never receive. I would not place an order with Adventurebilt Hat Company. There are many other reputable hat companies out there that will welcome your business and do what is right.
168 Christopher Dr Columbus, Missouri United States of America