I ordered several items from this company, and upon opening the parcel, found one item, a lipstick, got partially crushed and damaged, apparently during shipping. I contacted the company multiple times, was invited to send pictures of the damage (which I did) and had to send several more e-mails inquiring about their response before someone bothered to reply. The reply was essentially: “tough luck””. Their reasoning: they are a discount site so the customer should expect less than perfect products. I replied that this is indeed the case when the website identifies the product as damaged/blemished/unboxed/dented

etc. Many of their products have that disclosure. But the one I wrote to them about did not have any such description or notification. nThe owner offered to replace the item if I paid to ship the damaged item back–a hollow offer since the cost and hassle of shipping exceeded the cost of the item. The owner suggested that if I simply used the lipstick a couple of times

the defects would become unnoticable. I countered that the item was intended for a bridal shower gift basket

and was not in gift-worthy condition. I pointed out that this was NOT an item that had been disclosed as containing any defects/blemishes/aesthetic issues. The reply from Sherri Butte

who appears to be the owner (or at least in charge of what they deign to call Customer Service) was essentially “”too bad…..next time buy from their full-whack retail site (Suite 7 Beauty)