Arlington Automall – Suzuki Motors blooming grove Texas

Complaint: During the spring of ’03 I took my ’02 Sukuki XL-7 in for warranty work. The transfer case had begun to leak oil. I had also been hearing the timing chain rattle during a ‘cold start’. I had been reading on a discussion board that there was a problem with a tensioner, and it was prone to fail. So I requested that they take a look (or listen) at the tensioner. When I called to check on the vehicle they informed me that the gasket was leaking on the timing chain cover, along with the oil filter, and needed to be replaced, all of which would be covered by the 3/36000 warranty. So I told them to go ahead and do the job, but if they were to replace the oil they were to use Mobil 1 synthetic oil ONLY, since it was all I had been running in my vehicle since it had 9K miles on it. When I picked my XL-7 up I was told that there wasn’t anything wrong with my timing chain tensioner. By the way, I find it hard to believe that my “oil filter was leaking””

Tags: Auto Dealer Repairs

Address: since I’ve replaced hundreds of oil filters in my life and have never had one leak a DROP! But if they wanted to replace it under warranty….so be it. When I looked at the receipt I noticed that they had replaced the oil with regular Valvoline. I asked the service manager if that were correct and he said “”yes””. So I requested to see the work order and there it was “”Use Mobil 1 5W-30 only””. All he could say was “”We’re sorry””. So I drove straight to Oreilly and spent my own money on an oil change that shouldn’t have been needed. The very next morning when we started the vehicle (cold) I could faintly hear the tapping of the timing chain. I called the dealer to tell him that I still heard it and he told me that it was probably due to the switch to Valvoline from Mobil 1. I’m not stupid

Website: Nevada

Phone: but I thought I’d give it a little time anyway. For the next couple of months the noise would come and go. When the vehicle had 33K miles on it we left on a trip across the Southwest. We drove the vehicle 3400 miles through New Mexico

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