I scheduled a 5/11/2013 delivery of Flowers to my mother for Mothers Day. When I received my email confirmation, the delivery was scheduled for 5/13/2013. I called them and explained my mother was going out of town on 5/12/2012 so I either needed the flowers delivered on 5/11/2013 or I needed to cancel order and get a refund. Mind you that this was within 10 mins of my original order. The employee told me he could not guarantee 5/11 delivery and could not authorize refund. I stated that was unacceptable and he hung up on me. I called back a 2nd time (please understand each call is followed by a lengthy wait). this lady was very nice and I explained my situation and she said quite simply that the flowers would be delivered on 5/11 rather than 5/13. I thanked her and wondered why the first employee was not so helpful. I waited for a few mins and logged onto their websitte to check the status of the delivery and the status was still scheduled for 5/13 delivery. So I called back a third time. This lady says the flowers will be delivered on 5/13 and I will not be given a refund. I guess the 2nd employee just flat out lied to me. I explained to the 3rd emoployee that I need to speak with a manager and she transferred me to a lady (4th employee) who immediately told me her phone was breakling up, placed me on hold and then hung up on me. I called back a 4th time and spoke with employee #5 and explained my situation yet again. She told me that they could not change the delivery time and I could not get a refund. I told her that answer was not aceeptable and that I needed to speak to a manager so she transferred me to a 6th employee, Bill. Bill immediately put me on hold. When he came back to the line after several minutes, I told Bill about my horrendous experience up till that time and he stated he couldnt do anything & that company policy did not allow refunds. I asked to speak to his boss and he stated his boss was not in and that his boss would call me back. Yea right! I would think higher level mgmt would not allow this type of customer abuse in theiir industry. I vow to go to every complaint site avaible to tell as many consumers as possible how poor this companies customer service is! The BBB is next!