I ordered flowers based on a photograph on Avas’ website. I was given the option of how many roses I wanted included in boquet. A day after the arrangement arrived at my friend’s home, she sent a picture. No roses. A HUGE bow. Very poor arrangement. When I contacted through a email the next day, I was informed that they have a 24 hour limit on complaints. Most flowers are being sent to others and therefore purchaser doesn’t always see what they intend to be sent. Very convienent for this florist. Will never use this florist or any of the other Avas florists around the country.