AyyaWear is a largely Internet-based clothing and shoe store based in Indonesia. They retail Gothic and Steampunk clothes, boots, jewelry and other accessories. Their web site claims their items are fully customizablebut this is actually apparently a lie and a gimmick. I was scheduled to go to a science fiction convention called DragonCon, the largest mixed-media science fiction convention in the United States. I am on full disability and had saved for this convention for three years, and for boots from this company to go with one of my costumes for one year. They have ruined this once-in-a-lifetime event for me. Neither my finances nor my health will permit me to go to this convention again. I was supposed to be in a costume pageant, and the boots I ordered from Ayya were to be a focal part of the costume I was going to wear. I double and triple-checked with the so-called ‘Manager’ of their Customer Service department, a woman named Merlissa Zainal. She assured me over and over again that everything would be fine and that the items I orderedthe Spiral Tabi boots and a Dune beltwould be made taking the measurements I had sent into account. I had paid for rush processing and filed my order on May 1. When I checked in the three weeks’ time that it was supposed to have taken, I was told that there was going to be a three to five week delay. They refunded the rush processing, but the troubles were just beginning. I periodically checked back with them, trying to get some kind of estimate when the boots would be done. I was ignored, given the run-around and even lied to at one point by Merlissa, and I have the e-mails to prove everything that I am saying. One quote that stands out in her e-mails is ‘Patience and understanding is what we require from you at the moment’. That was the tone of her later correspondence with mevery arrogant and condescending. She told me on June 30 that the boots would be done in one week and sent to me within fourteen days. Of course that never happened. Finally, twelve weeks after I had orered… after numerous excuses… the boots got here. They are six inches (nineteen centimeters) too narrow through the calves! I know for a fact that I measured correctly; being a costumer, I do know how to use a tape measure. I also double and triple-checked my measurements because I wanted these boots to be perfect. This has been, for me, just like someone ruining a wedding dress. I now am out of time even to try and find something close to match. I am out close to four hundred dollars unless they rectify this situation somehowand even if they do, DragonCon is still ruined for me. I am hearbroken. I am furious. And I don’t want anyone else to make the same mistake I have made. If they do give me some sort of satisfaction, I will of course be fair and update this entry. Frankly, though, with the lackadaisical way they conduct business, I bet I am going to just have to sell these crap boots on eBay and hope I get a good price for them. I am currently waiting for some sort of answer to numerous e-mails and a couple of nasty entries on their Facebook page. I refuse to deal with Merlissa further. I have requested to talk to her boss or the owner, because it’s clear that she doesn’t give a drat about seeing to it that people receive the item they paid for. Any company that offers customization has a responsibility to actually customize their product. They did not come even close to doing so and this is unacceptable.
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