I purchased a remote control jet plane from Banana Hobby on the INTERNET.It stated on the websitenthat aircraft was 90% assembled. When I received aircraft,parts were missing,it was more like 75% assembled and what they did assemble was damaged and not usable.nI will start with the missing part .It was the cord that goes from battery charger to outlet.It is not an ordinary cord.It was special for charger.Without cord you cant charge battery. The second problem was The cable from servo to tail wing would bind and would not operate. They tell you it comes with a manual and instructions to put jet together.nFirst off,The manual had “pictures”” on how to put the rest of the plane together.When I tell you the “”pictures”” were blurred “”app”” looking picture.I tried with a magnifier to try and see if I could figure out the picture and could not make anything out.n I emailed BANANA HOBBY and received no response..I called and was lucky enough to get someone.I explained the problems I was having trying to put jet together

and he told me he had a better manual he would email it to me. Turns out it was SAME manual I had. I then try calling

emailing to get help with other problems I mentioned

and never received an email or phone call.nAt this point I’m fed up

call credit card company explain to them what the situation was and the rep. asked if it would be OK if she called them..I said please be my guest..The first number she called was a residential number not belonging to BANANA HOBBY.The second number she called