Complaint: GO SOMEWHERE ELSE. If there are any good reviews, I was told they put up their own good reviews. Heed all of these bad reviews. They are all true. Not only is this place completely filfthy but they treat you as though you are in a prison. Don’t question anything at all even if you are nice about it because they will call down the cops with the dog. I was there with my son who is bipolar and the first woman to check us in was very rude, Lauren. She wouldn’t let me talk at all. Kevin was in triage and yelled in my face and put his finger in my face when i was whispering to my son how badly we were being treated. Jody replaced him on his break and she was extremely rude as well. My God it felt like a prison. Evil. A cop with a dog was sent down and waited outside the changing door while my son was getting changed to be seen. WTF. Holy sh*t. So much evil there. I wanted to get mandatory care for my son because bipolar patients don’t think they need help. After 10 hours and going to UPC to file a petititon for mandatory care for my son nothing happened at all. I filled out 10 pages of the same exact paragraphs over and over again about how my son needed emergency care because he was talking about suicide. They denied his petition. I was told they deny many petitions where people talk about suicide. The mental health is grossly overlooked. I don’t think they want to be bothered. I can’t believe what a horrible experience that whole ten hours was and with no help. I was made to believe from the social worker at the hospital that i would probably get the petition approved and i was also told that by Colleen at the UPC. I thought, oh good someone is going to finally help my son. My heart sank when they told me it was rejected. Really scary when they send down the cop with the dog. After being there 10 hours for nothing and being abused, they came in with the bill of 531.00 and asked my son if he had that to pay. They said his insurance doesn’t pay for emergency room. We thought it did. What a bunch of dicks.
Tags: Hospital Emergency Rooms, Hospitals
Address: 1111 E McDowell Rd Phoenix, Arizona United States