Bella Terra Cosmetics Houston Texas Review

David at (memorial city mall) stopped me by offering me a coupon, then as I got close to the kiosk he wiped my makeup off my face WITHOUT my consent. I was in shock, I asked him to reapply makeup (which was his objective in the first place). He kept talking about my body, and sex; making suggestive, very inappropriate comments which I told him I disliked. He said that he is a man and its natural, I just wanted to get my makeup reapplied and leave as soon as possible. He applied the makeup, I told him that I was not in the need for makeup at the time and he got an attitude saying he spent his time applying makeup and would have to charge me for application. I said that he didn’t disclose that prior to taking my makeup off with out my consent; I ended up agreeing to pay for my makeup application. I hand him my card and next thing I know he hands me a bag filled with makeup and tells me its $230+ tax. I stated that I don’t need makeup, especially makeup that expensive. He offers to lower the price to $140 and takes the bag from me removing some items.. He then hands me the items he removed & tells me to put the items in my purse, saying they are his gift to me; David says he really wants me to have them & will no longer charge me for the makeup application. I object, I don’t want to steal the makeupu2026 and I don’t want to buy this makeup. I say I just want my card back and to leave and he then presents me with the credit card slip to sign for the application, and the total is $140! I tell him thats an unreasonable makeup application fee & he says he waived that and only charged me for the makeup. I am getting more and more frustrated I tell him I am not comfortable with paying so much money for makeup. David says If I don’t love it I can contact him and return it; he says he’s the manager & hands me a business card with what looked like a direct line. Which made me feel at ease, anyone would feel comfortable purchasing an item if a manager gives you their word , saying you can return or exchange an item. I grabbed the card and left. I applied the makeup and later that day noticed my face was a different color then my body, realizing he must have put the incorrect item in my bag. Then I also wasn’t loving the fact that the makeup made my face oily and kept rubbing off on everything, definitely not waterproof or “sex proof”” as he kept putting it. I called the # on the card he gave me and no one by the name of David was there

it wasn’t even a business. I contacted the kiosk

they said David was not there; I told them I wanted to return or exchange my items and they said NO returns or refunds. I stated that the manager told me I could and they said David is not the manager & there is a strict no returns policy. The girl was very rude

I asked for a managers # & she placed me on hold and never got on the line again. I called back and no answer for the remainder of that day; the following day I got a hold of a man who first said his name was David then when I told him who I was and what I wanted he said his name was Dvir not David and that David no longer worked there. I started to call the other kiosk

hoping to get a hold of a manager; and after calling several times a day for 3-4 days I NEVER got a hold of anyone. I am very dissatisfied with the level of customer service

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Bella Terra Cosmetics Houston Texas Review is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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