Best Buy Columbus Circle 62nd St NYC New York New…

Purchased a cable modem from this store on 62nd. Got the last one in the store. Plugged it in, called TW and set it up and it was running smoothly, I was very happy. Now cable modems they just never fail so I threw the box out. Except of course, two days later its having problems, rebooting and stalling and so on. No problem, I have 30 days to return it. Oh but shoot I threw the box. What to do ?My solution was to go to a different best buy and pick up the same product and return the defective unit with the box. I would have just gone straight back to Columbus circle with bad modem, but I knew they had no stock so I couldn’t get a replacement, and I didn’t have the box so I couldn’t get a refund. Also the modem was intermittent, it worked for short periods, and my roommates were using it so I didn’t want to disconnect them.So I got the replacement modem, exchanged the products, but I notice the box has the new modems serial on a sticker on the outside. The same sticker is on the modem itself and knowing they would have the serial number on file, I took off the sticker off the box to prevent confusion. That to me was the obvious thing to do.I get to the store and the girl working is in some type of mood, making no eye contact, speaking short. She asks for my ID which is odd. I have never been asked for ID returning a product, but I say fine. She takes it and starts typing my info into the machine. I ask her why, she says she is not entering my info, but then barcode scans my ID. Hmm. So I begin to explain about the box but she looks at the floor. “Tell it to the manager “”. So the manager comes out

looks at the box. “”Why did you remove the UPC ?””. I explain what happened. He looks at the modem

“”This is not the product you bought from this store””. I say it is

and tell him to check the serial number of the modem. “”We don’t record the serial numbers.””What ?? You are taking the time and trouble to barcode scan my ID but you don’t record the serial numbers of the products you sell ? He looks at the modem and shows me a part number

a nine digit code used to reference very large batches of products. I can’t speak for the manufacturer

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