I purchased a home theater system from Magnolia Home Theater in Pasadena CA around 2007 for more than $10,000. It never worked just right and my family and friends begged me to fix it. Because of the cost I used it for several years before going in for an upgrade this year (2013). The upgrade cost more than $3,000 and it didn’t work properly from the start. It is now completely non-functional and I cannot get any satisfaction from the company. System Designer Carlos Gonzalez sold me the new equipment, inluding a Blu-Ray player that I learned later was not needed at all. All the equipment was installed and integrated with the existing system using plastic stick-ons that communicated with the new remote. I wasn’t told that the new equipment would be integrated using something equivalent to glue and plastic. Because of the delicate nature of the setup I had to stop dusting around the components. Any slight movement of the connections caused the system to become non-operational. It’s been eight months and now the sticky part of one of the stick-ons ls no longer sticky and has fallen off; I cannot even get it to work using scotch tape; another of the stick-ons broke off completely. I have been trying to get the system fixed for more than six months. The only times I got any attention at all was when I went into the store and ranted. Then Carlos came out and got things working and told me he’d see about getting the system fixed so it wouldn’t keep going down. He also let me know that I was lucky and should be grateful that they would do anything at all because I’ve had the equipment longer than the return date. He made it clear that they had no obligation to do anything. Note that I purchased the system in March 2013 and started calling no longer than two months later. I called again recently and was told yet again that they would see what could be done and get me on the schedule. I have not received a call back and don’t expect to; it’s happened too many times for me to expect anything from Magnolia Home Theater. I will disconnect the system and buy a new, simple TV today.
3415 E Foothill Blvd, Pasadena, CA 91107 Select State/Province USA
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