Best Buy Prescott, AZ Arizona Review

November 5th, 2015 My wife and son went to Best Buy to inquire about the IPhone 6 S+. They were in line for approx. 45 minutes and when it was finally their turn they asked to see/purchase a the IPhone 6 S+…the associate unlocked the cabinet looked in and said “we don’t have any in stock”” and then turned and walked away…no other help was offered. She just walked away leaving two customers standing there in limbo. November 13th

2015 All three of us went to Best Buy to help my son with the purchase of the IPhone 6 S+. The salesperson refused to honor the Flash Sale ($50) that was active at the time we visited. The salesperson also refused to take (on trade) my son’s Samsung Galaxy Ring because it was not a contract phone. Nowhere in Best Buy’s advertisement did it state you had to trade in a contract phone. Then the salesperson refused to honor Best Buy’s Advertised price on the phone with a 2 year contract…he said it was because my son wasn’t upgrading and because my son wasn’t presently a Verizon customer. Best Buy also failed to mention that in the advertised price. Then the salesperson said not to worry he could sell us the phone with 2 yr. contract for $0 down which didn’t happen either. We ended up paying $424.00 down and paying the balance through Verizon in monthly payments. But he would throw in a $200 in store gift card. I asked the salesperson if we could return the phone if we found a better deal or had buyeru2019s remorse and he said we had until Feb. 14th to return for a full refund. We later found out the salesperson lied about the return policy too. The (Best Buy Manager) manager told us that rule didn’t apply to cell phones. The salesperson lied and deceived us to make the sale! November 15th

2015 I left negative feedback for the store and employees and later I received an email from the manager on duty. He asked us to give him a chance to make things right. We drove to Best Buy (again!) that’s when we found out most of the information the sales people had given us was totally wrong. We feel like we were misled

lied to

defrauded

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