Best Buy Santa Barbara California Review

I am writing about an incident that happened at the Best Buy retail store located at 7090 Market Place Dr., Goleta, California.On 11/19 at 8:00pm, I returned an item purchased from Best Buy to the returns counter. The employee that helped me could not locate the order in their computer system after 30 minutes of searching so I was issued store credit in the form of a gift card. The amount of the return was $475.99.I returned to the same store on 11/21 at 12:00pm noon and went to the customer service counter where I gave an employee the gift card to verify the money before I browsed. The employee informed me that the balance of the card was 0$. I assumed that the woman that helped me had made a mistake when processing the return so I asked for the manager. After 15 minutes of research, the manager informed me that the card had been used at a Best Buy in Las Vegas. I told the manager this was not possible as neither I nor the card had left the city in the past 48 hours. The alleged purchase in Las Vegas was for multiple thousands of doilars and paid for with several gift cards of different origins, which suggested fraud of some kind in my opinion and the manager agreed with me. At that time he went to the back of the store to presumably make a call to the Las Vegas store.An hour and a half later, I was approached by the store manager who informed me that they needed to pull the video footage from the Las Vegas store and research the situation more. I asked the manager how the card could be used when it was in Santa Barbara the entire time. She was unable to answer me. I was told to go home and that I would be contacted via phone when the investigation had been completed.After several days I was contacted by the store manager and told that they had turned the investigation over to Best Buy corporate and that they were no longer involved. My requests for contact information so I could follow were ignored.I proceeded to send emails to the executive team at Best Buy corporate in an attempt to find someone to help me with the situation. I was eventually contacted by a Sarah Labbe, Senior Executive Resolution Specialist at Best Buy Corporate. She informed me that Best Buy had “processed everything correctly per SOP”” and that they didn’t feel liable for anything

despite the fact that I had been given a stolen and/or defective gift card. She said I would need a police report to proceed.On November 30th I contacted the Santa Barbara County Sherriff and filed a police report and gave this information to Ms. Labbe. She replied promptly stating that I would need to have the Sheriff prosecure the individuals responsible and press charges to recoup any monies

despite the fact that the Santa Barbara Sheriff would obviously have no jurisdiction in Nevada. Further emails to Ms. Labbe and her colleagues have gone unanswered.As of the present date I have not received the $475.99 in store credit I am owed nor has my returned item been returned to me. Any and all communications with Best Buy are ignored. The Goleta

CA Best Buy retail location refuses to help me.”

7601 Penn Ave Richfield, Minnesota USA

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