I purchased a laptop from their store on 02/06/09. 18 days later I returned to the store with it because it is having issues. It will give me error messages and low memory messages even when all I am doing is checking email. nWhen I returned to the store with it they had a Qeek Squad member verify that there is a potential problem with it. The rep explained to me that there is a potential problem with it and that we would need to work out a refund or exchange. nI told him I wanted an exchange. He told me they were out of stock on that item and that I would have to pick out a different one. After pickin out a different one we proceeded to the customer service counter to make the exchange. nThe manager declined to make the echange. She stated that I would have to send the item to the manufacturer to be repaired. I told her I was not intrested in having a 18 day old laptop that needed repaired and I felt that an exchange was reasonable. nBest buy states that their return policy is 14 days on laptop. I feel that is reasonable when you are talkin refunds. At the 18 day mark a customer asking to exchange a product that is defective should not be unreasonable at all. Most other retailers would do it so why won’t Best Buy? nI have filed a complaint with the BBB. I will probibly never shop at Best Buy again. nJason.kerr33nSt Paul, MinnesotaU.S.A.
8301 N 3rd Street Oakdale, Minnesota U.S.A.