Complaint: To whom it may concern: I am writing to express my dissatisfaction with the sales practices of your personnel. On Sunday November 25, 2001, I purchased a JVC 12 CD disc changer (Model # 4100172) for my husband’s car. I chose Best Buy based on your claim that you are here to help. I explained to the sales associate that I needed a CD changer for a 2001 Volkswagen Jetta. He showed me the above-mentioned product and I purchased it along with a 4- year service agreement. I made an installation appointment for the following Saturday, December 1, 2001. I gave the installation department the year, make and model of the car along with, the product to be installed. The store’s book should show that. Unfortunately, due to a personal matter, I was unable to keep that appointment. It never occurred to me that I had just been duped. My husband and I were unable to arrange for the installation until Saturday March 9, 2002. I was not concerned about waiting so long to have it installed because TWO different departments assured me that the CD changer would fit in my car. That is when we learned from Kris in the installation department that the CD changer does not fit the car. He suggested that we go inside, explain what happened and exchange it for the Pioneer model that would fit the car. When we did we were met with rudeness and an unwillingness to listen. Kris also told us that the sales associates do not know which car stereos/CD changers for which car and that there is no book or database they could use to find out. This is appalling! Mary Memphis, Tennessee
Address: 2755 N Germantown PKWY Bartlett, Tennessee U.S.A.