Briggs & Stratton Gainesville Florida

Complaint: 10kw/12kw Standby home generator Message: I purchased a Briggs & Stratton 10kw/12kw standby generator on September 29, 2004 after a severe hurricane here in Gainesville Florida.I am a 80yr. old man with several health issues and having power for my home is essential to my well being , hence the purchase of a standby generator.I have serviced this unit as indicated by Briggs & Stratton over the past 11 years , but unfortunately , I noticed that the Fault Detection System was indicating a #6 problem which was Engine Overspeed .I contacted a generator repair service and was informed by the tech who came out to service this unit , that the Governor was defective and had to be replaced .He also stated that with the low amount of hours ( 167hrs.) on the unitthat it was most likely a manufacturers defect that had caused this problem , but that it was well beyond the warranty , the price would be between $700 and $800 parts , shipping and labor or would be between $1400 and $1500 plus shipping and labor to replace the engine.Since the purchase of the standby unit , the only hours that was usedwas for the weekly Exercise timer of 20 minutes each , and never hadto be run for a long period of time .Standby to me , indicated that power would be available if and whenI could no longer receive it from my power company , wether it wasin five years , ten years etc .This unit cost me in excess of $6,000.00 to ship and install , whichwas more than I really could afford , but deemed it a necessity and not a luxury , but now ,the cost of having to replace the engine , that is no longer a possibility since I have a very limited income to live on for food and medications .I would like Briggs and Stratton to replace the parts and labor needed to repair my 10kw/12kw Stand By at no cost due to the low hours on the unit.I spoke to Jeff Yancy at power Distributors who suggested that I contactBriggs and Stratton directly , which I had done over 2 weeks ago and was told that they would get back to me shortly , but have not done so as yet.

Tags: Senior Services

Address: USA

Website: www.briggsandstratton.com/

Phone: 1-800-233-3723

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