Burberry Westbury New York Review

For Christmas, 2013, my older son decided to give me Burberry boots. These boots were of a taupe and brown shade, earth tone colors.I loved them from the beginning, the only thing was my son had given me another pair of Burberry boots a few years prior in the earth tone color, and they felt a bit snug; so he gave me the gift receipt and the option to change them for the gray/charcoal color and a different size. Keep in mind we had over 30 people celebrating Christmas at our home, the weather was not great, there was salt and dirt in my house from two days of celebration. I merely tried my boots on Christmas Eve, walked from the first floor to get a feel for them and went upstairs to my son’s bedroom to show him. Little did I know that the bottoms of the boots would have dirt from walking around my own house. I decided to take my gift in the box they came in along with the receipt and go to change my boots. The sales rep took my boots with the receipt and went to the back room and was there for a while. For all I know he could have changed them. I can’t even tell you the embarrassment I felt when the sales rep came out and in front of all the customers and told me that I had brought back used boots that were worn and that he could not exchange them. He was loud, arrogant and rude. I swore up and down that I had never worn them; i even said to him “do you really think I would have been that stupid as to not clean them if I had worn them””? I called my son and he was appalled. He asked me if I wanted him to come to the store and I said no

I was afraid there would be an argument. There was no talking to the guy

he was obnoxious and humiliating

everyone in the store was looking at me. I didn’t know what to do. I left there holding my head down and decided to just suck it up. To say the least

I will never shop there again

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