Cadillac Cincinnati Oh

Complaint: Dear Mr. Jones, We sincerely apologize for the concerns you are experiencing with your 2000 Cadillac Escalade. We have documented your comments with the Customer Assistance Center under file number S1-3889142 and are investigating your concern. We will follow up with you on May 30 with an update or the final resolution. If you have any further questions or comments please feel free to contact the Cadillac Customer Assistance Center at 1-800-458-8006 twenty four hours a day, 365 days a year, or by e-mail at [email protected]. Thank you for making Cadillac your vehicle of choice! Sincerely, Michael Boisvert Customer Relationship Manager Cadillac Customer Assistance Center Original message follows: ————————- Ms. Jarvis, My Concerns are: The Tires on my Escalade are worn! (Front)…….And I want an adjustment on them! Dealer, Thompson McConnel, says no! There is an alinement problem that the dealer says is my problem! They Changed rims on my trk. because their guy that washes the vehicles damaged mine. They were not balanced for my Vehicle, lending to premature wear of my tires. My trk was purchased Dec. 2000 and had 1000 miles on it. There are currently 22,000 give or take a few miles presently on my vehicle. The Air Conditioner doe not blow air in the Car it Blow’s but no air comes out, or it does not come out the way it should!They won’t fix it!……………..What I had to pay for this car and the Quality of Service I’m getting is very bad. There are other concerns about this vehiclem however at the point these mentioned are my immediate concerns. Joe Becker was my Sales Person. Veron E. Jones, JNR. —– Original Message —– From: “Cadillac Motor Car Division”” To: Sent: Friday

Tags: Auto Repair Service

Address: April 26

Website: we certainly understand. We will attempt to resolve your concern in the shortest period possible. Address your mail to the URL listed below or simply reply to this message. Whether you choose to call or e-mail us

Phone: 2002 5:21 PM Subject: Re: Cadillac Escalade Owner Assistance Dear Veron Jones

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