Worst website ever. First, they do not have a contact phone number for issues, they took 11 days to respond to an email complaint on an order. Second, they are priced almost double their online competitors (who have the same rare selctions). My husband ordered a bottle of scotch as a gift, had it shipped directly to the recipient. Immediately after completing the order we found the same exact bottle of for half the price. Within 5 minutes of the order, he wrote an email to caskers (the only way to contact), asking to cancel the order. This was Jan 3, he sent another email when it hit our credit card and yet another when he received notification that the order was shipped. He did not get a reply until Jan 14 at which time they offered to issue a return label so he could send the bottle back. In the meantime, I wrote a post on their facebook which someone promptly deleted, without any response or notification. How can they be so on top of protecting their image on Facebook but they can’t respond to an email. My only guess is they have too many complaint emails to keep up.