I placed an order with Chewy.com on December 6, 2017 order #71870353 for $73.22. The next day multiple charges were fraudulently made on my card. I placed the order, my very first, 12.6 reluctantly as my husband had advised me of reviews on the internet about chewy.com employees stealing credit card info and making purchases online. Sure enough, on December 7, 2017 I discovered several charges on my card. Since I did not use that card for several days, the only purchase made was at Chewy.com. I contacted Apple, one of the sites my card was fraudulently used, and was told my card info was used on another apple account from Florida and that it was fraud. My card was also used to purchase at Gamestop online fraudulently on December 7th. When I called their customer service, the people I spoke were not helpful at all, and unprofessional to say the least. In spite of other complaints about fraud, chewy.com has done little or nothing to address this issue. They will go on and on about how secure their systems are, but myself and others posting complaints of card fraud tell a different story. Because of chewy.com sloppy security, I am now without use of my card for 7 to 10 days while it gets replaced. My husband and I are very careful to only use ONE card for online purchases and do so very infrequently and it is ONLY used for this purpose for our own security so there is NO doubt chewy.com is responsible. We have spent hours online with Apple, Gamestop and our bank because of this and demand a full refund of our purchase. Trustpilot company review site has several complaints of bank fraud against Chewy by customers who have used their online ordering system…August 21, May 2nd, January all from 2017 and 2016 has complaints as well, in some instances all monies were stolen out of bank accounts of customers.
1855 Griffin Rd. Dania Beach, Florida United States
Pet Shops & Supplies