Choxi/NoMoreRack Poulsbo Washington Review

Do NOT ORDER Anything! Disaster company and unreliable partners. I ordered Christmas gift on Dec. 11 while Choxi guaranteed any gift ordered before Dec. 14 would be delivered by Dec. 24. When I saw the first fedex tracking info on the Dec. 19th, package was not shipped until the 17th, but it still estimated delivery by the 24th. When I checked fedex for update again on the 21st the estimated delivery was changed to the 28th, too late for christmas? I called Choxi right away and was guaranteed by customer service my order would arrive by the 24th, so I did not purchase a substitute present from santa for my son. Then when tracking info still estimated a 28th delivery on the morning of the guaranteed 24th date, I called Choxicustomer service again, and was assured by rep that my order was highlighted in green, which guaranteed that my order would arrive on the 24th. The package did not arrive on the 28th either. It arrived the 30th. I was assured I would receive a refund if it did not arrive by the 24th. Promises made by Choxi customer service on the 26th that they would respond after checking with partners never occurred. Then, only after posting complaint on Facebook, suddenly Choxi replied with a 33% credit (item was $107). I was still not happy with a $36.60 credit, but tried ordering $59 100% cotton sheets, 1000 thread count as a good sport ($22.40 more out of pocket now). Sheets arrived were 45% polyester and no indication of thread count which I doubt were a 1000. I asked for a refund again, and was assured I would have the whole $59 returned to my credit card. Choxi only returned the $22.40 out of pocket. When I complained about not receiving the additional $36.60 on my credit card refund Choxi ELIMINATED my account and the credit altogether. Can’t login, reset password, or exercise my theoretical $36.60 credit. As advised I worked with my credit card company, only to have Choxi lie and refuse making good about all of above. Do not do business with Choxi. The only true “guarantee”” they offer is your complete disappointment.”

Internet USA

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