Complaint: We took our 6 week old 2005 Silver Honda Accord LX into Cobblestone Auto Spa, the first time we had ever used them. We went in for an oil change and the top of the line wash. When it came out it had purple paint on the front bumper. The drivers side headlight is scratched. The left back fender near the trunk has a deep scratch in it. On the rear bumper the paint was scratched off where you can see the black of the bumper. Last but not least, the tint on all of the windows was bubbled. The oil change and top of the line wash cost over $40.00. They did not even vaccuum out the interior of the car. After discovering all of the damage we spoke to one of the facility managers and he informed us that they do not give refunds and all that they could do was run the car through their car wash again. Obviously, we told them no. We had an estimate done for all of the damage and it came to $1087.00 plus 3 days of rental charges. After taking the estimate and pictures back to the car wash, all that was offered to us was the purple paint buffed off the front bumper and a detail. We spoke to the Operations Manager, and he told us accidents happen there everyday but they are most often worse than what happened to our car. After he talked to his assistant and another one of the facility managers that was there that day, he said he had already come to the conclusion that there was no way that the tint or the scratches could have been caused by them. We took our car back there for him and another facility manager to look at. He was the rudest and the cockiest person I had ever met. He told us that there was no way for any of the scratches or the tint to have been caused by them or there machines. DO NOT TAKE YOUR CAR THERE. It is a waste of time and money. Tana Phoenix, ArizonaU.S.A.
Tags: Car Washes
Address: 3739 E. Bell Rd. Phoenix, Arizona U.S.A.