Shipped Defective Glow Sticks, Wouldn’t Issue Refund I placed an order for glow sticks for a Halloween party and was very disappointed when the party started and they wouldn’t light up. Cool Glow refused to issue a refund- their proposed compensation was 10% off my next order, but I clearly will never order from them again! There is no recourse for the customer when party products do not work, you can not go back in time and give us products that work. On top of that, the representative and manager were both rude to me on the phone. The whole experience was very angering and frustrating.