Complaint: We took our 92 Dodge Caravan to Cottman Transmission at 9931 Long Point in Houston, Tx and were told that there was no charge to tell us what our problem was and we had also seen an advertisement to this effect on television. Our van was put up on the hydro-lift only to inform us that they would have to take the transmission out and there would be a charge of $325. After removing the transmission we were then informed it would be $2200 to repair it. We told the manager we could get $500 together for the down payment and pay the rest in monthly installments because we have excellent credit, at this time we were told that after the work was completed it would be $1400 before they could release our van. We told the manager that we would take it else where and that they could leave it out of the vechile. After telling the manager this we received several calls from the owner trying to get us to do business with them but we could not afford what they were charging. We picked up the van by wrecker and the transmission which was apart was in the van, however the following day we had to return to the shop for the transmission case which they had not included. We belive this is false advertisement and also we think we should have the $325 we paid returned to us. Cottman Transmission is surely a rip off and does not stand by their advertisments or by the word of their managers. Roy & Linda Houston, TexasU.S.A.
Tags: Auto Repair Service
Address: 9931 Long Point Houston, Texas U.S.A.