Complaint: I recently purchased a used car from a dealer who ripped me off as well. The trans was slipping a bit when I would stop and accelerate and was covered under Eagle Warranty. I brought my car to Cottmans for repair because I thought they were reputable. I knew that my warranty would cover in full a used transmission so that I wouldnt have to pay out of pocket. The next day Cottman told me that they were going to take my trans out to see what the problem with it was. I said ok. I said that the repair should be covered by my Warranty and Ernie, the Cottman representative agreed. I got a call back from Ernie saying that the trans was pretty much shot and I needed a re-built trans put in and my Warranty would cover about $1000 worth of repairs and that I would have to pay $1200. I told Ernie that I didnt want or need a rebuilt trans and that I wanted a used one so that I wouldnt have out of pocket expenses, and that I didnt have $1200. Ernie said he wouldnt do that because used trans arent any good and my car would only work for about a week with a used trans because they come from junk yards. I then told Ernie to put my car back together and I will take the car to my own private mechanic to fix the trans and Ernie said fine but that there would be a $500 charge to put my car back together. No one ever told me that or had me sign anything to that effect. Ernie also stated that by putting the broken trans back in my car, that my car would most probably not even be driveable off their lot and would have to be towed!! I was shocked and appalled because my car was in perfect working condition when I drove it in, the trans only slipped a tiny bit while driving it and now I was being told that it would no longer be in a driveable condition. Feeling trapped I told them to put in the re-built transmission. So now I am out $1000 on a repair that should have been free. Never again will I trust a Cottman Transmission or any affiliate thereof and am trying to pursue legal measures to re-coup my money Geri Manalapan, New JerseyU.S.A.
Tags: Auto Repair Service
Address: Park Avenue Freehold, New Jersey U.S.A.