Complaint: Beware They will Rip you off. I sent in a request for quotes from a vehicle transport service. I received several quotes and viewed each web site. I found Cross Country Auto Transport web site to be the best. (First red flag) Said all the right things. Talked to Keith and set up a time table. I put down a $200.00, which I was told was refundable. When the date came to pick up vehicle nothing happened. I called CCAT and was told they would call the driver to find out status. I never received a call. The next day I called and talked to Julie who told me the truck had broken down. I told her to send another, that is when I found out they were a broker. (Was told had own trucks). I was not allowed to talk to Keith, but got through to him and he stated he had no control over anything once it passed his desk. I have called every day since, sometimes 2-3 times to no avail. They still cannot give me a time to pick up vehicle. They keep stating maybe next week, we will let you know. I told them I wanted to cancel and was told I had to give them 10 days to pick up vehicle. If after that time I could cancel, with a simple phone call, and receive my deposit. Well you can guess that never happened. I mailed, faxed and phoned in a cancellation order. I wish I had known about this web site. Would have saved me time and money. I am in the process of recitifing the problem with my credit card company. Wish me luck. I repeat DO NOT USE OR YOU WILL LOSE MONEY!!!!! Ples Chino, CaliforniaU.S.A.
Tags: Auto Shipping Companies
Address: Auto-Move.com Altamonte Springs, Florida U.S.A.