I ordered Christmas presents last September, five items in total including two smartphones, a dashcam, a phone chargebank and a mini quadcopter. I paid extra for insurance to cover any loss. Everything but the phones was sent within a couple of weeks. The phones – despite the website claiming them to have been in stock – weren’t sent until six weeks later. They then went missing at Hong Kong airport four days later. Numerous queries with Dealsmachine support always received the same response – please wait 1-2 days, 2-3 days, or 1-2 weeks. In the end I had to reorder the phones elsewhere to ensure my family received the presents I had ordered. It’s now over four months since I placed the order and Dealsmachine are still refusing to pay the $116 dollars they owe me. They have asked me to accept a partial refund through PayPal of $26. This is despite previously accepting that i had paid insurance, that the phones had gone missing, and that I should be refunded. I have been strung along so far by them, with false promises, delaying tactics and bad faith that there is no way I will accept a partial refund as that will be seen as me accepting that as a resolution and I will have no further recourse. Quite frankly I don’t trust them. A PayPal dispute has ruled in my favour but PP say they can’t give a partial refund and have asked me to return the goods which I have received – which I can’t do as they have been given to family as presents. I have now had to go to my bank and request a chargeback. I have spent hours and hours trying to resolve this. As a point of principle I will not this company keep my money as a result of their obstructiveness and downright lack of good faith. The whole experience of dealing with Dealsmachine has been the singular worst ever shopping experience I have ever had, so please whatever you do, take my advice, AVOID THEM LIKE THE PLAGUE, THEY ARE TOXIC!! I’m only sorry this site require me to even give them one star!
Audio & Electronic Retail Stores