Dillard’s Inc. Spanish Fork Utah Review

I have been working at this company for a little over 6 months and have finally figured out Dillard’s secret. Money. This company cares about sales and sales alone. Working on the floor is a shark tank among store associates. Management cares about the customers more than they care about us. Why? Because the customers spend! All of our performance reviews are based on our SPH, or sales per hour. They don’t pay attention to how you present yourself at the company, how well you keep your area clean, or the good things the customers may have said about you. Receiving a pay cut or pay raise depends on your sales. There are many months during the year where the store is dead and there are next to no customers to sell merchandise to. If your SPH dips down, so does your pay. Regardless of circumstances. To keep my identity anonymous, I won’t state which department I work in. This particular department focuses on multiple item sales, and basically sabotaging customers to buy more. One thing that particularly gets under my skin is the return policy. It is clearly stated on the back of receipts and in my opinion should be followed. Not at all. I’ve had people return things that are falling apart, washed, disgusting and worn, and even items more than 3 years old. They will return anything for anyone, in any condition. All in all, I wish they were a company that truly valued its employees. This particular store is severely understaffed either due to associates being fired for unethical reasons, or people realizing what Dillard’s is up to and getting up and leaving. It’s their own fault. Beware of working at Dillard’s.

Provo, Utah USA


Department & Outlet Stores

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