dressale.com Ruckersville Virginia Review

On October 20, 2011, I placed a custom order on-line with dressale.com. I ordered a two-piece conventional bridesmaid dress in the color royal blue. Within 24 hours of submitting my order, a rep. from the company (Dori) emailed me to ask me for my shoulder, muffs, and upper arm size, and enclosed an attachment of a video tutorial indicating how to measure each.After I submitted this info., a company rep. contacted me via phone to inform me about an approximate date by which to expect my dress to be delivered. Originally, she told me that I would recieve my dress by November 14th, but I actually received it 2 weeks early (November 3). So far, the company had surpassed my expectations customer service wise, but all of that changed once I opened the package and tried on my dress.The measurements on the top piece were perfect. It fit me like a glove, and the color of the dress was lovely. These are the only compliments that I can offer the company, because from here on out my experience with the company has been a nightmare (to say the least). Despite the great fit of the top, my husband pointed out a permanent crease near the seam of the left sleeve.Then, when I attempted to try on the skirt, I was horrified to find that the inner lining was sewn over the zipper. Needless to say, I emailed the company immediately informing them about the problems that I had with the dress. I got a response back that day telling me that they got my complaint and (that I quote) “It is a pity you are not satisfied with the dresses we prepared for you.””And instructed me to send them pictures of the dress

so that they could make an accurate determination about what to do next. My husband took 3 pictures of the dress via camera phone: one of the crease in the top

one of the skirt right side out

and one of the skirt turned inside out (both of the skirt photos showed that the zipper had been sewn on improperly).Not long after that email

another rep. emails me with this comment:n””Dear Customer

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