Complaint: Major Repair Problems For A Prestigious Lemon Produced By Ford Motor Company And Maintained By Dulaney Motor Company Of Timonium, Maryland 1990 Lincoln Continental, VIN 1LNCM9840LY773792 This Lincoln Continental Is on Transmission No 5 and $12,945 for major repairs through 91,406 miles. This Lincoln Continental was leased by AAI Corporation as an Executive Car for me through Sinclair Operating Company/Al Packer Lincoln-Mercury on 5/31/90. I bought the lease out on the Lincoln Continental on 7/20/94 thinking that this was a bargain for a premium quality previous owned car. As it turns out, the Lincoln Continental has had a history of major transmission, steering, suspension, engine, AC, motor mount, electrical and brake system defects. Five transmissions; five major AC repairs and a complete AC overhaul; five major brake repairs; replacement of head gaskets; and replacement of front struts, rear struts and air suspension pump along with the litany of problems listed above is hardly representative of the quality that Lincoln is known for. It should be noted that Dulaney Motor Company provided servicing and repair for the Lincoln Continental from 7/20/94 (42,000 miles) through 4/12/01 (91,406 miles). Over 90 percent of the repairs required on the Lincoln Continental occurred between 42,000 miles and 91,406 miles while the car was being maintained by Dulaney Motor Company. Research of the cost for a Extended Warranty Policy that would have covered this Lincoln Continental through 90,000 miles indicate that the average out of pocket cost beyond the cost for major repairs covered by the Original Factory Warranty is 25 to 30 percent of the repair cost experienced on this vehicle. I claim the following – 1) Quality transmission repair and overhaul at 28000, 55566, 68351 and 74170 miles would have eliminated the need for a remanufactured transmission at 91406 miles. 2) Quality AC repair and overhaul at 40000, 48976, 56075, 66706,and 67465 miles would have eliminated the need for a complete AC overhaul at 77471 miles. 3) Quality diagnosis of early indications of suspension system problems would have resulted in suspension overhaul within warranty rather than replacement of rear struts at 74170 milesand front struts and air suspension pump at 86515 miles. History Of Major Repairs 02/26/92, ~17,000m – Replace front brakes $ 317 07/20/92, ~21,000m – Replace engine mount 134 07/24/92, ~21,000m – Replace alternator 0 02/09/93, ~27,000m – Replace tie rod 0 03/18/93, ~28,000m – Overhaul transmission (erratic shift) 100 03/15/94, ~39,000m – Replace serpentine belt 89 03/15/94, ~39,000m – Replace temp, blend door actuator 394 04/27/94, ~40,000m – Service AC 101 07/20/94, ~42,000m – Replace front and rear brake rotors 728 01/11/95, 46,258m – Replace engine head gaskets 185 06/22/95, 48,976m – Erratic steering, AC and instrument panel 1497 Warranty refund -695 07/31/95, 49,756m – Reinstall rear view mirror 0 07/31/95, 49,756m – Car lopes at 36 to 37 mph (unable to duplicate symptoms and fix problem) 0 10/30/95, 53,595m – Replace alternator 100 10/30/95, 53,595m – Ride control warning light comes on and noisy air suspension pump (unable to duplicate symptoms and fix problem – early indication of suspension system problems 0 03/15/96, 55,566m – Overhaul transmission (broken washer found in pan during routine service 0 03/15/96, 55,566m – Brake pads and left CV boot 501 04/19/96, 56,075m – Replace AC condenser O-Ring ? 12/16/96, 63,016m – Replace front and rear brakes 530 04/07/97, 65,133m – Replace radiator and door handle spring 621 04/28/97, 66,073m – Rewired heated windshield control so that cracked heated windshield replaced with standard windshield by outside shop 130 06/19/97, 66,706m – Replace AC O-Rings 290 07/14/97, 67,465m – Service AC 30 08/18/97, ~68,151m – Lost all transmission fluid on trip to western Maryland 100 08/21/97, 68,351m – Rebuild transmission(unable to find transmission leak) 0 08/21/97, 68,351m – Replace rear window motor 330 05/13/98, 74,170m – Replace rear struts 1236 06/10/98, 74,709m – Overhaul transmission (erratic shifting) 0 06/10/98, 74,709m – Replace brake pads and turned rotors 233 10/02/98, 77,471m – Overhaul AC 1300 12/29/98, 79,422m – Repair heated windshield control (overcharge alarm, de-ice light come on, instrument panel lights dim when driving at night) 306 04/12/99, 81,246m – Overhaul starter 294 06/12/99, 83,104m – Replace left CV boot and align 226 09/22/99, 86,515m – Replace front stabilizer bar, turn rotors, replace front struts & air suspension pump 1817 04/02/99, – Replaced engine mounts 162 04/10/01, 91,406m – Remanufactured transmission 1637 Tune up 252 Total $12945 Dulaney Motor Company advised me that the bill for the remanufactured transmission installed on 4/20/01 was $2600. I discussed the gross inequity of this situation with Maja at the Ford Motor Company Customer Service Center and she contacted Dulaney Motor Company and managed to negotiated a token reduction in the bill down to $1637. John Maryland, MarylandU.S.A.
Tags: Auto Dealer Repairs
Address: 1801 North York Road Timonium, Maryland U.S.A.