Complaint: I purchase an item from eachbuyer online, and it can not be plugged into a United States outlet, it is made for the outlet of another country. I am unable to use this product. I notified the company that I could not use the product, I received an email from seller stating, Our website description has wrote that this item is included : 1 X Adapter (AU plug). If you didn’t see that before placing the order,you can buy a converter by youself, then you can use the plug. I responded, I have never had to be aware of what type of adapter a product has and I wouldn’t understand what that meant, when I buy a product i expect to be able to use it. I would appreciate a refund. If the seller had stated that for U.S customer’s would have to buy an adapter, I would not have purchased the product. Stating that our website description has wrote that this item is included : 1 X Adapter (AU plug), is not clear to me, and I didn’t know what that meant. If you are going to sell a product in the U.S, you should sell a U.S adapter, or at least make it clear to the U.S customer that the product dose not come with a U.S plug and you would need to purchase an additional plug in order to operate the product. It is not fair to sell a product to a U.S customer with a plug that comes from another country, and won’t work in a U.S plug. I feel that is false advertisement because it is not clear that the plug being sent can not be used in the U.S.
Tags: Sales People
Address: Internet USA