Complaint: My husband received some of his medications and supplies today from Express Scripts(Tricare). I noticed there was only one box of pen needles for his insulin pens. I logged into his account and sure enough it was correct only one box instead of the usual five. Not only is this not enough needles to last him for 90 days but the co pay for one box is $20.00. I called Express Scripts and immediately was told there was a co pay increase. I told them I had already checked the cost medication checker on their website and for 5 boxes the co pay is also $20.00. The $20.00 for 5 boxes is what we have been paying for years. My husband recently got a new primary care doctor and he wrote the script for 33 days and 1 box.(100 needles to a box). So, come to find out after speaking to 8 people and 1 1/2 hours on the phone is if your doctor makes a mistake and does not do your prescription for 90 days its the same co pay for 30 days as it is for 90 days. They will not take returns. Because it was not their fault they will not credit the account for the $20.00. So, I have to pay $20.00 for the 1 box and then pay another $20.00 for the subsequent 4 boxes when the doctor re writes the prescription. To me this is such a rip off to veterans. If we hadn’t found out through this mistake we would never have realized that at least for the needles it doesn’t matter if its one or five boxes its the same co pay. Everyone I spoke to was completely rude, kept me on hold forever and kept trying to tell me how there were new co pays in effect as of 2/18. New co pays had nothing to do with this situation. By the way if you ever need to speak to the CEO’s office of Express Scripts the number is 1-800-871-4663 This is just one headache among many that I have hadxpress Scripts Tricare My husband received some of his medications and supplies today from Express Scripts(Tricare). By the way if you ever need to speak to the CEO’s office of Express Scripts the number is 1-800-871-4663 This is just one headache among many that I have had to endure from this company over the years.
Tags: Pharmacies, Pharmacies Online
Address: Tempe, Arizona United States