First they stuck you in with a discount coupon, Then add service fees and delivery fees of close to the amount of the coupon. For instance, they will give you a $40 off coupon and show a picture of flowers for a price of $29.99 next day delivery. When you add to cart you are charged a $20 service fee and $18.99 delivery fee. I even paid extra for 6 hour delivery. When they were not delivered I called. There is no one to call, only an answering service with b the promise of a return call that never came. These flowers were for my daughters 21 st birthday. I ended up sending flowers from else where. After not returning my call, three days later I received an email stating they would deliver the flowers in the near future. I responded demanding my money back. They again never replied, but delivered the flowers 4 days late, adding you agreed to our terms and conditions that day we don’t have to actually deliver! BTW the 29.99 flowers that got there 4 days late cost almost $65.