FTD Flowers took my money for same day flowers and failed to meet the promised time. Then to top it off they called her work the next day at 4:30 and told her they were on the way totally messing up the surpis. Then they got there after five and I wanted her to get tehm early so all of her employees could see her flowers. I laced the order at 8am and they didnt show up until 5:15 they day after. My girlfriend stayed after work to get the flowers they promised to deliver. I asked for a refund or at least a credit and they refused. My advice to you is to call them and demand to speak to their managers. Even though the managers didn’t really help they did take a formal complaint. Which may or may not be made up, but at least the florist was made aware of the problem (supposedly) also the two times I called to complain it took over 20 minutes for them to answer my calls. Unacceptable. Use another website or even better use your loacl florist and you will have better tracking then with www.FTD.com. What a joke!