Game Stop Chino Hills California Review

LONG, LONG term customer, with 2 teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games… have spent thousands of dollars at Game Stop. Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its “investigation.”” This process of “”tracing”” the package would take 10 business days. When asked to speak with a supervisor and gently remind them of my long term purchase history–I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands. When asked additional times to speak with supervisor

was finally transferred to Jamie at extension 7632

who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account

16 purchases in the past 3 months alone–he said it did not matter

they must be protected.Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands

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Game Stop Chino Hills California Review is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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