Complaint: We took our Jeep Grand Cherokee in to be serviced because the transmission would not shift. After checking the car a service tech called and said we need a few parts replaced and it was going to be around 550.00 for the repair.. we said ok and went the next day to pick the car up. When we arrived we paid the now 600.00 bill and left the parking lot having been told the jeep was now shifting perfectly. We only made it about 5 blocks and realized that the problem was still occurring and turned around and went back to the shop. They said they would look at it further and give us a call.. A few hours later we called to check on the car and were told that now we needed to have our transmission rebuilt and they needed another 16-2500.00 dollars for the repair.. Why didnt they just say we needed a transmission before they did the first 600.00 of repair for nothing????? Your guess is probably the same as ours… more money in their pockets!!! We asked the service manager to credit the first 600 toward the total price of having the transmission rebuilt since we should have been told that was what we needed to begin with but were told that was out of the question…. This place is definately a RIPOFF!!!!!! Shawn and holly Salisbury, North CarolinaU.S.A.
Tags: Auto Dealer Repairs
Address: Jake Alexander Blvd SALISBURY, North Carolina U.S.A.