I first tried the toll-free number listed on TV and used my debit card. I ended up hanging up on them after so many offers and about 45 minutes on the phone. Being frustrated, I then went online and order one black bag. I called customer service to cancel the order with the debit card … which they couldn’t even find in their system, because there was no confirmation of the order. I went to my bank and they took off the charge, but it reappeared twice. I then called claims at my bank and they reversed out the charge. They told me it was too late and I would be billed for THREE bags when I only ordered one. The minute I put in the debit card number, it was order. Hanging up did nothing. When the package arrived, I returned it with the mail carrier. They are charging me $10 per bag for shipping and handling. $30 for something I cancelled and never ordered. I will never order anything again on the phone and with a debit card. I have no recourse. nFinally, the one bag I ordered on-line arrived and it was a cheap piece of garbage and couldn’t hold all they said it would on TV. The strap was cloth … not shown on the TV and there was web netting inside. I’m sure it cost about $2 to make. I ripped up the package, so couldn’t just send it back with the mail carrier. They had sent me a confirmation, so I wrote them back twice asking how to return the item. There was no response. I am sending it back certified mail tomorrow and hope I will at least get a $20 credit. I know it will be another $10 for shipping and handling. nSo, all in all, a very bad experience … and costly at $40 for shipping and handling on 4 bags, when I have no merchandise that I wanted. They advertise falsely and have a terrible product. I know they have other products, but I would stay away from them. nAishanFort Lauderdale, FloridaU.S.A.
www.buxtonbag.com Wallingford, Connecticut U.S.A.
Luggage & Leather Goods