Heriz Music and Art Atherton California Review

Had rented from this establishment for many years for my kids who took music classes at school. My son who was only interested in 1 year of music was offered a monthly rental fee of $21.85 then returned instument. My daughter a year younger was more into the music and wanted to learn longer. Employee Margarita Heris then informed me I could rent to own the instrument since my daughter was into it. Just pay the $21.85 rental fee until you reach the price of the instrument which was about $495 according to the contract. This took place in 8/07, we are now in 2010. I had gotten a call about 6 months earlier concerning my card being expired that they charge every month and if I didn’t pay or update information they were going use legal enforcement. I then called back with updated card info and asked for my balance. They said we’ll call you back. Never got a call back so just this past month, due to other matters happening in my life, I called them and asked what the balance was. They said the payment is done, we”ll mark your contract as sold and sorry for any inconvenience. I said ok but then actually calculated the months by how much I paid since 8/07 until now and it was more than the $495. It came out to $830.30. So I kindly called the next day and asked if I could get reinbursement for what I overpayed or at least some compensation for the overpayment. Margarita Heris told me she would call me back and see what they could do. Less than 5 mins. later a gentleman called me back, which was the owner, and said his policy is very clear on rent to own and I am on a rent only contract….forever. I said, “WTF!!!!”” We went back and forth over the phone about what I was told and what my contract said about the instrument being worth only $495. I then told the owner I wanted to me with him at the store so I can show him my 3 year old contract and he said come on down. When I got there I spoke to Margarita Heris and she got the owner(don’t know his name as he would not reveal and business card only has Margarits Heris). I explained again how I have been overpaying for the instrument and he said Margarits did me a favor by marking the contract sold. “”Are you smoking somthing?””

I thought. Then he was denying the the rent to own terms. I was so furious and just taking back by such ignorance. I told him we can go to court but the efforts are not worth my time for such a small amount of money. The fact that this supposed reputable music store would scam a customer like this is unbelivable. I even told the guy your contract states that if instrument is lost or stolen a one time charge of $495 will be put on the credit card. I would’ve been better off teling him I lost it and paying the $495 up front than $830. What even set me off more is that he said if I want to complain about the difference he wants the instrument back and he’ll continue to charge my account until it is returned…..forever. Holy Sh*#!! This stupid motherF$% wants to still recharge after I overpayed. I left it at that if he does he doesn’t have my permission to charge and if he does it’s stealing and I’ll make a report with the police. What an A hole! So much for being a good customer


210 California Drive burlingame, California United States of America


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