Jaguar Westside Automotive Group North Ridgeville Ohio

Complaint: I had my 2003 Jaguar X-Type in for service for a regular 30,000 mile maintenance check and oil change (free mfr. service) and requested to have my tires rotated (paid service). After a couple of hours the service manager phoned to say that his department had discovered that two of my tires had bubbles and rim damage. The service manager proceeded to tell me that he could replace the tires and rims for me at that time if I would approve the replacement. I was more than surprised in that I had just hand washed my vehicle the day before and inspected the tires and did not notice any unusual “bumps”” or protrusions on the tire walls and/or any rim damage. I reiterated this to the service manager and then I asked what he thought could have caused the damage. He said most likely hitting a pothole would do it. I must stress that this car is my prized possession and I take EXTREMELY GREAT CARE in avoiding potholes and have had the good fortune of not falling into one. I would know if I hit a pothole. The service manager than proceeded to tell me that he could replace two of the tires for approximately $350.00; with rims the cost would be substantially more. I asked if the damaged rims and bubbles would pose a threat to driving the car (i.e. blowout possibility). The service manager answered no

Tags: Auto Dealer Repairs

Address: as he has seen customers with much larger bubbles drive away successfully and added that the rim damage I incurred was minor. He also noted that for 30

Website: the other about the size of a half-dollar)

Phone: 000 miles the tires seemed to have a lot of tread remaining seemingly indicating that the tires should have been much more worn by this time. I said the car is conscientiously maintained and that most of the miles are highway miles. (The tire manufacturer states that the tires have a treadwear warranty of 80

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