Complaint: I took my car to this dealer because my security light wouldcome on while I was driving. It had started doing this when I installed a anti theft lock on my steering column. I was quoted a price of 272.00 dollars to fix the problem. But when I went to pick up my car the repair cost me 472.90.The service advisor had told me I had no choice but to have the work done because my anti theft module needed to be replaced. I paid the bill,but the next day after I reinstalled the theft lock the ligt came back on.I called the dealership to report this and to complain about the billing process. He pretty much in a roundabout way that I was lying. He stated therewas no way his man would have run up a bill like that without letting me know what was going on. Anyway I took my car back again,they checked it out. This time I was told they reprogammmed my car keys and everything should be alright. It was not because after reinstalling the lock the lightcame back on. By now I am totally frustrated I called them back to take the car back the next day. But I started to think that it was ironic that the minute I put my column lock on the light came on. So I park my car took the column lock off and the light went out,put it back on the light came on. It then dawned on me that the lock had been my problem all along. Even the mechanic said it could be the problem because it blocks the radio wave coming from the anti theft module. In other words I paid 472.90+tax to have my theft colloar remove,because it is obvious there was nothing wrong with my old anti theft module because my car started fine even before I took it in for service. They are lying and they know it! Jimmie Maple Hts, OhioU.S.A.
Tags: Auto Dealer Repairs
Address: 18800 ROCKSIDE RD Bedford, Ohio U.S.A.
Phone: 440-232 5000