“I have purchased various items from them over the past couple of years. The jewellery is not great just okay .. a plus was the shipping costs have been affordable. However
a couple of months ago I placed an order & chose the standard shipping of $4.99 that is offered. They
unbeknownst to me & without my consent
sent it by FedEx. FedEx in turn charged me
what they call their Advancement fee & the tax on this fee which came to over $11. This was a great surprise to me so I emailed their customer service about this extra cost & why they sent it by FedEx rather than the shipping method I had specified. The reply I received was rude. Here is some of their reply. “”we decided to ship out your order via FedEx is because we found that Canadian Post Office starts mishandling a lot of shipments at their ends due to the peak season. Please forgive us for being too considerate and concerned with our customers. As we do not want to cause any delay with your order shipment or worse