Jem Jem Urbana Ohio Review

My parents bought a refurbished unlocked IPhone for my son as a birthday present. It took 2 weeks to arrive and when we went to get his phone switched over to it, the antennae was broken so it didn’t work. I called customer service and they had me ship the phone back to them at my own expense. I received another phone 2 weeks later. We went to put the SIM card into the phone and the tray was missing. I called Jem Jem again. The customer service rep I got was rude with me about asking for them to ship me a tray. They told me to go to my carrier and get one. I asked to speak with a supervisor and this rep stated there wasn’t a supervisor. I was frustrated at this point and stated my lawyer would be contacting them. My lawyer called and got a different representative. This one was more than helpful and apologetic for the treatment I received. They stated I received “misinformation”” and they would send the tray out the next day via express mail. I got it 2 weeks later and it wasn’t sent express mail.”

Irvine, CA USA


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