Just Brakes: Thomas, the store manager, & Cory, the service…

Complaint: In March of 2001, I decided to take my car in for a brake inspection and a routine brake job. I was recommended by a friend to go to Just Brakes, so I went to the Just Brakes located in Lilburn, Georgia. The customer service was excellent; however, I was in for a big surprise. My estimated cost of $129.88 turned into a cost of $506.56. Included in this cost was rotor repair and caliper reconstruction, as well as both front and rear new brakes. I was shown the damaged areas and explained what would be done to repair these areas. There went my paycheck for that week, but at least I was driving safely (or so I thought). On February 11, 2002, almost a year later, my wheels began making a strange sound. They squealed and squeaked when I first drove my car, especially when turning, but eventually stopped after 5 minutes of driving and stopped when I pressed the brakes. My boyfriend looked at the car and told me it was my brakes. Since I recently had my brakes repaired and had only put 14,000 miles on the car since, we felt I should go back to the same Just Brakes. So, on February 16, 2002, I was going back in for another brake inspection. My boyfriend went with me this time, and we were told the car would be looked at “in five minutes”” and then an estimate would be decided. After 15-20 minutes

Tags: Auto Repair Service

Address: the car was still where I left it

Website: the caliber needed adjustment

Phone: so we decided to run errands and left my boyfriend’s cell phone number for contact purposes. This was at 12:00 noon. Around 4:00 that afternoon

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Just Brakes: Thomas, the store manager, & Cory, the service manager Duluth GA is rated 1.67 out of 5 based on the reviews submitted by our users and is marked as POOR.
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