Complaint: I saw some reports on Just Breaks and thought I would add my own from my experience. I took my car to the dealership for a 60,000 mile inspection and everything checked out okay except they said the break pads were slightly worn and should be replaced in the next month or so, from my experience the last time I had the pads replaced the dealership charged $200, so I figures I would go to just breaks for the $99 special. I took my car to Just Breaks that same day and told them to check the breaks and call me with an estimate on replacing the pads etc. (They had a long wait, so I walked home, about 2 miles). I called a few hours later and was told on the phone We are sorry, we do breaks and some alignment and axel work, but we can’t repair the damage caused by your accident, you will need to go to a body shop. I told them I think they had the wrong car and they confirmed it was my car and proceeded to tell me I brought it in because I was in an accident and needed it repaired. I walked back and said I wanted to see what was going on, they showed me the work order and under where I wrote that I wanted to be called with a break job estimate, some one else had written customer was in accident and wants an analysis of damage. I told them I never wrote that and they said that no one there would have written it, that it had to have been me. I asked them what was going on and they said that it looked like I broke the anti sway bar and scraped up the rear bumper and must have driven over a median or something. They also mentioned I needed new CV boots and they could not let me drive out of there without them because I would be a road hazard and the axel could fall off. I walked behind their counter myself and took my keys and they yelled at me, but did nothing. I took my car to a friends body shop and he looked at the anti sway bar and scrape and his diagnosis was that they put my car on the lift incorrectly and the weight of the car was put on the anti sway bar which broke as the car was being lifted causing it to fall off the lift which scraped the bumper. He welded the bar back together, but it was going to cost $250 for a new bumper so I had to let that one go. I hired an attorney and they said there is really nothing I can do, that what the company did was illegal, but to go to small claims court over it would take more time and energy than it was worth. Also there is no way to prove that I didn’t run over a median or something while driving from the dealership where everything was fine to Breaks Plus. So only Breaks Plus and myself know the truth. Michael Bloomington, IndianaU.S.A.
Tags: Auto Repair Service
Address: Nationwide, U.S.A. Denver Tech Center, Colorado U.S.A.