Complaint: The truck in question. 1990 3/4 Ton Suburban 1. Last June I had a brake job done by Brake Check. The service was done in Houston. The Rear seal failed in Denver. 2. Brake Check recommended that I take the truck to Just Brakes. They would refund me for any service. Should only need the seal repaired and new Shoes. 3. Left the truck in Denver and went off with friends. 4. Got call on cell phone. Just Brakes store manager says that the a) Seal was bad. b) Left shoe was oil soaked and needed changing. c) The cylinders that were rebuilt by Brake Check three days ago were leaking and needed replacing. d) The brake hardware was oil soaked and could not be cleaned. Hardware was replaced by Brake Check three days ago. “I knew this was BS”” e) Said that they had to turn drums to get rid of Oil Soaked condition (BS). e) Idler arm on front steering was bad. I had been hearing a noise from the underside so I assumed that this might be true. I discussed the problem with the manager and finally agreed to the inflated repair bill just to get back on the road and not spend any more vacation time that was necessary without transportation in Denver. 5) Received the Truck. Brakes worked find. I paid the bill and resolved to do my own brakes from now on. Like I normally do. PS the undercarriage noise was still there. Found it to be the drive shaft idler bushing. Rubber was bad. 6) Brake Check says that I was ripped off but refunded me what I paid them anyway. 7) Rear seal on the passenger side is leaking now. Last time it was the Drivers side. 8) Take to the NW Houston Just Brakes store for warranty work. 9) Store replaces brake shoe and seal on one side only. I pointed out that the Denver shop insisted on replacing hardware and turning drums in this situation just last year. Store manager says that he was able to wash the grease off the hardware and drum. Did not have to be replaced. “”Just like I thought a year ago””. 10) Rear brakes unbalanced. Car pulls when brakes are applied. May clear up in time may not. I feel that brakes are unsafe. Any one I know would have replaced both sides. 11) Filed complaint with Harris County consumer Fraud office. 12) Filed complaint with BBB 13) Wrote a letter to NBC. Maybe they can do a follow up on Just Brakes. Complaint. 1) Sold me brake hardware that was not needed. Only three days old. 2) Most likely sold me brake cylinders that were not needed. 3) Turned drums that were turned only three days before. 4) Probably ripped me off on the idler arm replacement. 5) Replaced brakes on only one side for warranty work. 11000 miles on other side. Charged me $528 for what should of been less that $200 worth of work.”
Tags: Auto Mechanics
Address: Denver & Houston, Colorado, Texas & Nationwide U.S.A.