It’s a terrible time for me right now and I simply tried to replace a ring my father gave to me. I sought help at Kays to replicate his diamond he gave to me when I was 20. My mother had worn it 40 years. It was a one carrot ring and meant a lot to dad to hand it down to me. I lost the ring in a house fire. I tried to duplicate it and went to Kay as they assigned me good credit. About 10,000 dollars worth. I appreciated the credit and bought a 3,600.00 dollar ring. It is upon inspection very flawed and worth approximately 100.00 dollars. I required them to investigate the matter and suddenly I was on their bad debt list even though I had paid them off in seven months. As well I received their report of the diamonds worth and it was correct for the price I paid even though it was flawed with a huge inclusin and feathering. The ring meant a lot to me and I considered buying a better one for more money but I changed my mind. When I returned the better ring the manager threw me out of the store. They can say what they will and they will but I did nothing but try to replace a family airloom. It is now my pride and destiny to own my own little piece of G.A 400 as the rock of Gilbrator sits inside this diamond. Sorry to cry.
North Point Mall Alpharetta, Georgia USA