Levi Strauss Richmond California Review

Below is my sad story, as yet unresolved, about Leviu2019s Online, one pair of jeans, and total incompetence. The boldface in the chat exchange I added because I was mad. I still am. Oh, and I didnu2019t copy (but so wish I would have) the final line, which was from Leviu2019s, that said something to the effect of u201cGreat Judy! Have a good day!u201d They are idiots. Dear Levi’s Iu2019m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXX. Oh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didnu2019t think I would need to write down the number. All of these numbers are for one pair of jeans I ordered online on March 17 and have yet to receive. When I called about the first order, a pair of 501 Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you). She canceled the order then told me I would have to pay full price for the jeans but could get a 20 percent discount, which I took. But why didnu2019t she just fulfill the order since the discount and the sale price were practically the same? No matter. I waited for a confirmation email on the second order which never arrived. When I called again, the phone operator offered me a discount which I took, then said Iu2019d hear from you within 48 hours. That didnu2019t happen. So I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now Iu2019m really angry with Leviu2019s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravating. What else is disappointing is that youu2019re a San Francisco stalwart. As a bay area resident, that bums me out. System: Thank you for contacting Leviu2019su00ae Live Chat. We will be with you in just a moment. Me: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several times. I was supposed to hear this morning about the status of my order. Reference number is XXXXXXX. Where are my jeans? System: Nancy C. has joined this session! System: Connected with Nancy C.. Your reference number for this chat session is XXXXXXXX. Nancy C.: Hello Judy Nancy C.: I am Nancy Charles. Me: Hi Nancy. What’s happening with my order? Nancy C.: Please hold while I bring up the number and look. I am sorry, Me: What’s going on? Nancy C.: I am sorry, please hold 2-4 minutes while bring your order up. Me: I’ve been holding for five minutes now. Nancy C.: Can you verify that number for me Nancy C.: I am sorry. The computer system is running slow. If I could I would certainly change that, Nancy C.: Never mind, I am using the order number. Nancy C.: There are several notes on this order, I need see what is going on Nancy C.: Okay so you talked to somebody yesterday at 4/21. it appears the your order is being looked at by corporate waiting to an update. Me: Actually it was Tuesday. Why is this taking so long? Nancy C.: 4/19, and 4/21 there are notes. Nancy C.: Please hold while I attempt to speak to a supervisor. If I am unable to reach 1, I recommend you call and speak to someone directly. Me: This is terrible. ancy C.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for? Me: What is the problem????? Read the notes! That’s your job!!! Nancy C.: Please hold Juday, 2-5 minutes. I am currently waiting for a supervisor to see if they can assist you. However, it has already been directed to corporate. My name is Judy. There is no “A”” in my name. I’ve been holding with you for about 20 minutes now. Forget it. This interaction has been copied and I’ll talk to somebody higher up.Nancy C.: Please hold Juday

2-5 minutes. I am currently waiting for a supervisor to see if they can assist you. However

it has already been directed to corporate.”

1155 Battery St. San Francisco, California USA

(415) 501-6000

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