Lexus Orlando FL

Complaint: Leased a pre-owned Lexus 1996 ES300 with an extended 100000 mile warranty. Car had scratches on it, noted, the price was right as I needed another car. Changed oil, filter, lube etc. regularly. Car started to smoke. Brought it to Lexus. Outcome, they say we neglected the car and the oil jelled. We have all receipts. Recently moved from NY to FL, misplaced a couple of receipts. Flew my daughter their to get the replacements. Lexus is the only company that has a “Neglect Department for Sludge”” Receipts are not good enough for Lexus….now they are stating that the person who changed our oil was in default. Anyone is at fault except for them. Called and wanted to pay off the remaining 13 payments of my lease at once. They stated there is a provision that states I cannot pay off the lease ahead of time. Outcome: They want me to replace the engine…I put down $3500 for a lease

Tags: Auto Manufacturers

Address: drove it 2 years

Website: Nationwide U.S.A.

Phone: lease is up next year….pay $3000 for any engine. No way. Now they state they will clean engine without a guarantee….what I am afraid of is that if I drive this car after taking it back…..who knows what else will break and what they will get me for at the end of the lease. Last night went out and bought another car. Refuse to drive this Lexus. ONE MORE IMPORTANT ISSUE: This was leased with 41800 miles on it. I aksed Lexus for their prior service receipts….they will not give them to me. What do or what can I do? Thanks MB Orlando

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