We purchased a formal gown online for prom. It was custom fit and we paid extra for prompt delivery. The dress took a month to receive. When I opened the bags, it was double bagged by DHL, there was an odor, like oil or something. When I unfolded the dress it was stained badly in front. Further inspection showed stains in back as well as puckered seams. The bodice has white glue marks under the beading. The material us not crisp but feels old with no life. I contacted DHL who stated the shipper Light In The Box would have to make out a damage report. The shipper claims no responsibility and told me to deal with D HL. Then they suggested taking the dress to be cleaned or clean it myself. They offered half the purchase amount then want me to ship the dress back at my expense. I want them to have DHL pick it up for return and my purchase price of $301.50 returned. Prom is in three weeks and we do not have money to buy another one. Their website said easy return policy. That has not been the case.
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